Sharlene S

Created Support "Address" as an option for Auto-Property Groups Upvoted Round-Robin Conversation Assignment with Agent On-Shift Status Upvoted Add hotkeys for operating in Conversations Upvoted List full name not just first name for all reservations Created Speed up Conversation queries by Status (i.e. Closed)Created Show Conversation Insight/Analysis Panel Disabled by Default Created Mass Assignment of Multiple Conversations to Agents Created Round-Robin Conversation Assignment with Agent On-Shift Status Created Show Agent Full Names on Responses, Not Just Initials Created Urgent Message Alerts and Conversation Pinning Created Auto-Decline Inquiries and Trip Requests Before Expiry to Protect Response Rate Created Response Rate and Response Time Reporting Dashboard Created Add Jump-to-Page Navigation in the Inbox Created Allow Labeling From Within an Open Conversation Created Mirror OTA Cancellation Type in the Conversation (Guest / Host / Admin)Created Support VRBO Messaging Integration for a Unified Inbox Created Display OTA Confirmation Code Within the Conversation Created Support Displaying and Managing Airbnb Reservation Change Requests in Conversation Threads Created Support Displaying Individual Airbnb Guest Participants in Conversation Threads Created Bulk assign Conversations to team members Created Display 50 or 100 conversations on one page in Conversations Created Link directly into Airbnb Conversation Created Reservation Status filter in Conversations Created Show "View Listing" button on Conversations (for Airbnb)Upvoted Show exact data source in Insights Created Add OR logic for inbox filters