Description:
Currently, when a guest submits a reservation alteration request through Airbnb (such as a change to dates, guest count, or pricing), the request does not appear in Sparrow Intel. The alteration is visible in the Airbnb conversation thread, but the corresponding Sparrow conversation shows no record of it.
For example, if a guest requests to extend their stay by one night, that request and its status are visible in Airbnb but absent from Sparrow. Property managers reviewing the conversation in Sparrow have no indication that a pending alteration exists, which forces them to cross-reference Airbnb to get the full picture of the reservation and switch platforms to take action on the request.
Requested Enhancement:
Display Airbnb reservation alteration requests within the corresponding Sparrow conversation thread when that information is available from Airbnb.
Show the key details of the request, including the type of change (dates, guest count, price), the proposed new values, and the request status (pending, accepted, declined).
Allow property managers to accept or decline alteration requests directly from Sparrow, without switching to Airbnb.
Update the displayed status as the alteration is accepted, declined, or withdrawn so the thread reflects the current state of the reservation.
Benefit: This would give property managers a complete view of each reservation and the ability to act on it without switching between platforms. It would reduce response time on pending alterations, lower the risk of responding to guests without awareness of a pending change, and ensure that Sparrow functions as the single operational surface for guest communication, consistent with how teams already handle trip requests in the platform.
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In Review
Feature Request
4 days ago

Sharlene S
Get notified by email when there are changes.
In Review
Feature Request
4 days ago

Sharlene S
Get notified by email when there are changes.