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Display OTA Confirmation Code Within the Conversation

Feature Request

Description:

Currently, the OTA confirmation code for a reservation is not displayed within the Sparrow Intel conversation view. Property managers frequently need this code to locate the corresponding booking in their PMS or email during investigations, and today they must open the reservation in the OTA to retrieve it.

For example, when a guest reaches out about an issue with their stay, an agent investigating in their PMS needs the OTA confirmation code to pull up the booking. Because the code is not shown in Sparrow, the agent has to leave the platform, open the OTA, find the reservation, and copy the code before continuing, which interrupts the workflow and adds time to every investigation.

Requested Enhancement:

  • Display the OTA confirmation code prominently within each conversation thread when that information is available from the OTA.
  • Make the code easy to copy for quick lookups in external systems such as a PMS or email.
  • Complement the existing ability to search by confirmation code, so the code can be both found and referenced from within Sparrow.

Benefit:

This would give property managers immediate access to the confirmation code they rely on for booking investigations without leaving Sparrow, reducing platform switching, speeding up issue resolution, and keeping agents focused within a single workflow.

Posted by Sharlene S ·
Status: Completed1 comment

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Comments1

  • Chad McGuire (Sparrow Intel) changed status to Completed
    Team•

    Aug 13

    Pinned

    You can now view the reservation confirmation code in Conversations from the side panel on the right. Just open that panel and make sure you're on the Details tab. From there, you can copy the reservation confirmation code directly.

    That same Details tab also includes a lot of other useful reservation and property information, including the stay dates, number of nights, rent, when the stay was booked, links to open the reservation and property in the PMS, property map details, amenities, Wi-Fi details, check-in and check-out details, and listing descriptions when available.