Chad McGuire (Sparrow Intel)

Team

Commented on Custom Team Member PermissionsRead-Only and Custom team roles You can now choose exactly what each teammate can do in Sparrow Intel. Alongside Owner and Team Member, there are two new roles: Read-Only: sees everything on your account, but can't change anything. Good for leadership, new hires and outside consu…Commented on Support multiple Breezeway integrations per accountAllow users to connect more than one Breezeway account within a single Sparrow Intel account, similar to how multiple Airbnb and Google accounts are already supported. Also, when spawning a task from a review, automatically route to the correct Breezeway account based on the unit…Commented on Create Task via Webhook Rule ActionPlease see new “Create Task via Webhook“ rule action where you can specifiy rules to fire off to any webhook URL for task creation:Created Conversations: Owner message filter in the inbox Created Auto-populate property group membership from PMS custom fields Created Task reports by property group Created Dynamic priority for tasks pushed to Breezeway Created Add guest name, phone number, and in-home status to Breezeway tasks Created Allow search by Airbnb listing ID Created Allow users to manually set Listing Quality status and add notes Created Allow users to manually set Listing Quality status and add notes Created Add Vacasa to the review source filter Created Feedback form branding: color customization + logo upload/hosting Created Listing-quality export: add Property Group data Created Vacasa.com email ingest + reply Created Cross-account (global) reporting view Created Grouped conditional logic and negation in the rules engine Created Create Task enrichment Commented on List full name not just first name for all reservationsRaised by @Erika C on 6/26 Commented on Mirror OTA Cancellation Type in the Conversation (Guest / Host / Admin)This has been completed as a part of a broader effort on cancellations. You now see in each message thread as shown below whether a reservation was cancelled by the guest, the host, or the OTA.Created Response Rate and Response Time Reporting Dashboard Created Auto-Decline Inquiries and Trip Requests Before Expiry to Protect Response Rate Created Urgent Message Alerts and Conversation Pinning Created Show Agent Full Names on Responses, Not Just Initials Created Round-Robin Conversation Assignment with Agent On-Shift Status Created Mass Assignment of Multiple Conversations to Agents Created Allow Labeling From Within an Open Conversation Created Add Jump-to-Page Navigation in the Inbox Created Mirror OTA Cancellation Type in the Conversation (Guest / Host / Admin)Created Support VRBO Messaging Integration for a Unified Inbox