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Allow users to manually set Listing Quality status and add notes

Feature Request

Problem / context

Listing Quality status is driven entirely by what Airbnb pushes to us. Users have no way to record their own knowledge of where a listing stands, such as an appeal having been submitted or denied, or to attach context explaining what happened. There is also demand for Listing Quality to serve as a historical record: pull up a unit and see that it was removed, why, and when.

Requested capability

Let users manually set a Listing Quality status and attach notes, so the record reflects both what Airbnb reports and what the operator knows.

Detail / spec

  • Ability to manually set or override a listing quality status (e.g., appeal submitted, appeal denied).
  • Ability to add free-text notes against a listing's quality record.
  • Preserve history so past statuses and notes remain reviewable rather than being overwritten.
  • Manual entries should be distinguishable from platform-reported status.

Acceptance criteria

  • A user can set a status manually and add a note.
  • Historical statuses and notes are retained and viewable.
  • Manual entries are distinguishable from platform-reported data.

Related: pending-removal status bug (bug counterpart).

Posted by Alex Rasky ·
Status: Completed2 comments

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Comments2

  • Chad McGuire (Sparrow Intel) changed status to Completed
    Team•

    Jul 31

    Pinned

    We’ve added a brand new Notes tab to Listing Quality Monitoring, allowing your team to document observations, issues, and other notes about your Airbnb listing’s quality in one central place.

  • Chad McGuire (Sparrow Intel)

    Team•

    Jul 24

    •

    Merged request

    •

    1 vote

    Allow users to manually set Listing Quality status and add notes

    Problem / context

    Listing Quality status is driven entirely by what Airbnb pushes to us. Users have no way to record their own knowledge of where a listing stands, such as an appeal having been submitted or denied, or to attach context explaining what happened. There is also demand for Listing Quality to serve as a historical record: pull up a unit and see that it was removed, why, and when.

    Requested capability

    Let users manually set a Listing Quality status and attach notes, so the record reflects both what Airbnb reports and what the operator knows.

    Detail / spec

    • Ability to manually set or override a listing quality status (e.g., appeal submitted, appeal denied).
    • Ability to add free-text notes against a listing's quality record.
    • Preserve history so past statuses and notes remain reviewable rather than being overwritten.
    • Manual entries should be distinguishable from platform-reported status.

    Acceptance criteria

    • A user can set a status manually and add a note.
    • Historical statuses and notes are retained and viewable.
    • Manual entries are distinguishable from platform-reported data.

    Related: pending-removal status bug on the Bug Report board (bug counterpart).