Internal Communications or Notes Feature

Hi Team,

Would it be ok to add an internal comms feature for the calls? Ie, we do a test call every day and so we would note that in the “call ticket”.

There are calls that are not transferred to a human but we want to make sure we have checked. If I had checked, there is no way for me to let others know that I had reviewed the call and is a spam, an actual inquiry, or that I had already followed up on the call.

Thank you!

Best,

Amelia