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Extend Direct Airbnb Support Thread Access to PMS Users

Feature Request

Sparrow Intel already enables users without a PMS to retrieve, manage, and reply to Airbnb support threads through our official direct integration with Airbnb.

This feature extends that capability to users whose Airbnb conversations are ordinarily sourced through a PMS. Because some PMS configurations do not provide access to Airbnb support threads, Sparrow Intel will retrieve those threads directly through our Airbnb integration—giving PMS users the same ability to view, manage, and respond to them within Sparrow Intel.

Posted by Ashley Larrowe ·
Status: Completed1 comment

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Comments1

  • Chad McGuire (Sparrow Intel) changed status to Completed
    Team•

    Aug 13

    Pinned

    You can now access Airbnb support threads through our official direct Airbnb integration, even if you use a PMS like Guesty.

    This brings Airbnb support threads into Conversations in Sparrow Intel for PMS users as well, so you have stronger support for viewing and responding to those threads directly within Sparrow Intel.