Chirp AI review replies misread people a guest names

Problem

When a guest names someone in their review, for example "Sam was so helpful during check-in," the Chirp AI reply can treat Sam as another guest or as someone outside the team, instead of thanking them as a member of the property manager's team.

Expected behavior

• People a guest names in a review (hosts, cleaners, property managers, other staff) are treated as the property manager's team.

• The reply thanks them by name and never addresses them as the guest.

• The guest is still addressed by their own name.

Detail / spec

• A change to how Chirp AI writes review replies, released together with the guest-name update in Choose which names Chirp AI review replies mention.

• Applies to drafts on the Reviews screen, Auto Respond with AI rules and AI Connectors.

Acceptance criteria

• Test reviews that name team members get replies that thank those people correctly and address the guest by the guest's own name.