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Feature Request

When a review or prediction rule fires the "Create Task in Breezeway" action, the resulting Breezeway task contains only a link back into Sparrow Intel. To understand why the task was created — which guest, which channel, what was flagged, and (for reviews) what score was left — a field team member has to log into Sparrow. Operators don't want to provision Sparrow access for housekeeping and maintenance teams, and the extra login step delays action. The result is that the context lives one click away from the people who need it most. Operators also want a direct PMS link to the reservation inserted into the Breezeway task, so field teams can reach the underlying reservation in their PMS without routing through Sparrow. Requested Enhancement:

  • Write the originating source directly into the Breezeway task body and/or title at creation time.

  • Insert a direct PMS link to the associated reservation into the Breezeway task.

  • Source = the OTA/channel (Airbnb, VRBO, Booking.com, Google) for review-based rules, or the origin type (prediction / conversation) for non-review rules.

  • For review-based rules, include the review score: the normalized overall rating, plus the relevant sub-score where applicable (e.g., cleanliness score on a cleaning task). Prediction-based rules have no score at task-creation time, so no score is written for those.

  • Retain the existing Sparrow deep link for anyone who wants the full record.

  • Apply consistently across both review-based and prediction-based rules (score included for reviews only). Benefit: Surfacing the source inline — plus the review score on review-based tasks — along with a direct PMS link to the reservation, would let field teams understand and action a Breezeway task and jump straight to the reservation in their PMS without ever opening Sparrow, removing a login barrier, speeding up response, and putting the right context directly in front of the people doing the work.

Posted by Alex Rasky ·
Status: Completed1 comment

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Comments1

  • Chad McGuire (Sparrow Intel) changed status to Completed
    Team•

    Jul 21

    Pinned

    Tasks now carry their source context

    Shipped: Tasks that Sparrow Intel creates in your operations tool now include a context block in the task description, so whoever picks up the task can see why it exists without opening Sparrow.

    Previously a rule-created task arrived with just a title, description, and a "View in Sparrow" link — which doesn't help a cleaner or maintenance tech who doesn't have a Sparrow login. Now every task created from a review, review prediction, conversation, or voice call also carries:

    • Source — where the task came from (e.g. Airbnb)

    • Review score (for reviews) — the overall rating on your account's review scale, plus the cleanliness sub-score when the task is assigned to a Cleaning department

    • Predicted sentiment — for tasks created from review predictions

    • Confirmation code — the reservation the task relates to

    • PMS link (when using a task management integration other than your PMS) — a direct link to the reservation in your PMS


    Example of a cleaning task created from a 3-star Airbnb review:

    Shower faucet is leaking

    View in Sparrow: https://portal-test.sparrowintel.com/reviews/example

    Source: Airbnb
    Review score: 3/5
    Confirmation code: HMK9XDXXXX
    PMS link: https://app.guesty.com/reservations/example/summary

    Where it works: Breezeway, Asana, and PMS-native tasks in Guesty, Hostaway, and Track. Tasks created directly in your PMS skip the PMS link line, since the task is already attached to the reservation there.

    Notes:

    • Scores render on whichever review scale your account uses — a 5-star Airbnb review shows as 4/5, not 8/10.

    • Any line with no data available is simply left out, so tasks from channels that don't return sub-ratings stay clean.