Add guest name, phone number, and in-home status to Breezeway tasks

Priority: Medium

Problem / context

Tasks pushed to Breezeway now carry reservation and review context, but not the guest's own details. When a field team acts on a task, especially while the guest is still on site, they need to know who the guest is, how to reach them, and whether they are currently in the home. Without it, the person doing the work has to go back into the PMS or the OTA to find contact details before they can act, which defeats the purpose of enriching the task in the first place.

Requested capability

Add guest name, guest phone number, and in-home status to the fields written into Breezeway tasks.

Detail / spec

  • Guest name and phone number pulled from the reservation.
  • In-home status indicating whether the guest is currently checked in and on site, versus pre-arrival or post-departure.
  • Consistent with the existing enrichment fields (reservation URL, OTA, score or prediction value, confirmation code) rather than a separate surface.

Acceptance criteria

  • A Breezeway task created from a reservation shows guest name and phone.
  • In-home status is present and accurate at the time the task is created.
  • A field team member can contact the guest from the task alone, without opening the PMS or OTA.

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Upvoters
Status

Rejected

Board
πŸ’‘

Feature Request

Date

1 day ago

Author

Alex Rasky

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